User Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, make payments or use our services. We take your privacy seriously and describe below the types of data we process, the purposes for processing, your rights and how to contact us with any questions.
Types of data we collect
We collect a range of information to operate your account and provide our services. This includes personal data you give us directly, technical data from your device and transactional data from your activity on the site.
Personal data
Personal data covers information that identifies you, such as your name, date of birth, contact details, address and identity documents provided for verification. We also keep account credentials, payment details needed to process deposits and withdrawals, and communication records such as emails and support chat transcripts.
Technical data
Technical data includes IP address, device and browser information, operating system, location data inferred from your connection, and usage data such as pages visited and time spent in the service. We use this data to improve service stability, detect fraud and personalise site settings.
Transactional data
Transactional data covers deposits, withdrawals, bets, wins, losses and game history. We retain transaction records to process payments, resolve disputes, carry out compliance checks and maintain accurate account statements.
How we use your information
We use your data to open and manage accounts, process payments, verify identity, prevent fraud and comply with legal obligations. We may use contact details to provide important account notices, to respond to enquiries and, with your consent, to send communications about service changes. Transactional and behavioural data help us monitor activity and detect unusual or risky behaviour.
Data protection practices
We protect personal information using access controls, data encryption in transit, secure storage systems and regular security reviews. Access to personal data is restricted to authorised staff and third-party service providers who need the information to perform their role. We do not sell your personal data.
Cookies and tracking technologies
We use cookies and similar technologies for session management, site functionality, analytics and to improve performance. Some cookies are essential for account access, while others help us understand how the site is used. You can manage cookie preferences via your browser settings or through the cookie consent tool on the site.
User rights
You have the right to access the personal data we hold about you, request correction of inaccurate information, object to certain processing and ask for deletion where relevant. You may also request a copy of your personal data in a commonly used format where applicable.
Access, correction and deletion of data
To review or update your account details, log in and edit your profile where available. To request access, correction or deletion, contact [email protected]. We will respond to valid requests and may retain certain information as required for legal or regulatory reasons or to resolve disputes.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud prevention providers and other partners necessary to deliver our services. We may also disclose information if required by law. Some partners may be located outside the United Kingdom and will be required to protect your data in line with this policy.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you through your registered contact details. Continued use of the service after notice indicates acceptance of the updated policy.