Responsible Gambling Policy

We are committed to safer gambling and to keeping play controlled and enjoyable for everyone. We make player safety a priority and provide practical tools and clear information so that customers can control how, when and how much they play. If you ever need to slow down or stop, we will support you through a range of controls and by pointing you to specialist help.

Our player protection principles

We put player welfare at the heart of our service. We aim to make it easy to set limits, take breaks and close accounts. We will treat all requests related to safer gambling with respect and discretion, and our team is trained to respond to concerns about problem gambling in a prompt and supportive way.

Activity-control tools

We offer several on-account tools so you can manage play without needing to contact support. These include deposit limits, loss limits, session reminders and time-outs. You can apply, change or remove many of these controls from your account settings; some changes may take 24 hours to come into effect to help prevent impulsive increases.

Deposit limits

Daily, weekly and monthly deposit limits are available. You choose the amount that suits you and we will enforce it. Limits help you plan your spending and remain in control. If you want to increase a limit, we may apply a delay before the new limit becomes active.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. This is a practical way to manage risk and keep play affordable. Loss limits can be set alongside deposit controls and are applied to your account balance in real time.

Time limits and account breaks

Session timers and time limits help limit how long you play in one sitting. You can also take a short account break or a longer temporary exclusion, which pauses activity and blocks access for the selected period.

Self-exclusion

If you need a full break from gambling, self-exclusion is available for a fixed period. During self-exclusion your account will be closed to play and access can be restricted across our partner network where applicable. We will explain the steps and options when you request exclusion.

Signs of problematic behaviour

Look out for signs such as chasing losses, borrowing to fund play, spending more time than intended, neglecting responsibilities or hiding activity. If you or someone you know shows these signs, consider using our controls and seeking advice.

Practical tips to stay in control

Set realistic limits before you start, stick to your deposit and time settings, avoid betting with borrowed money, take regular breaks and review your activity regularly. Talk to our support team if you notice any change in your play patterns.

Professional help and support organisations

If you need specialist advice, organisations such as GamCare and GambleAware provide confidential support and tools. You can also call the National Gambling Helpline on 0808 8020 133 for free advice and referrals to local services. If you would like assistance from us in taking steps to stop or restrict play, contact our team and we will help.