Contact Our Support Specialists
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us by live chat, email or phone for help with verification, deposits, withdrawals and site access. Live chat is quickest for immediate answers; email is best for attaching documents or detailed enquiries. We aim to respond promptly and can guide you through account checks, responsible-gambling tools and any technical troubleshooting. Use the secure contact form to attach documents.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat 24/7 - fast response for account, deposits and withdrawals |
| General enquiries | [email protected] General questions and documentation requests; typical reply within 48 hours |
| Affiliate enquiries | [email protected] Partner and marketing enquiries; account setup support Mon-Fri |
| Phone | +44 20 7468 3291 Phone support Mon-Fri, 09:00-18:00 |
| Working hours | Mon-Fri, 09:00-18:00 Live chat 24/7 |
Email Assistance
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents or explanations. Please include a clear subject line, current contact details and any relevant account ID, and attach files if required so we can assess your case. Missing or unclear information can cause delays and extra follow-ups.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are often handled within hours, while complex cases such as KYC checks, payment investigations or account disputes may take longer depending on their nature. We’ll keep you updated by email and in-chat as the case progresses and provide an estimated timeframe when more time is needed.
Feedback
Have ideas or suggestions? Send feedback about the site, games or features and help us improve. We carefully review every message and use player input to refine promotions, fix issues and make the experience smoother. Your suggestions matter and may influence future updates, thanks for helping us build a better casino.